Terms of Use, Complaints & Privacy Policy

Terms of Use

By accessing this site you will be deemed to have accepted and be bound by these Terms of Use, our Privacy Policy and any other legal notices or conditions or guidelines posted on the site which govern OCA Studio’s relationship with you in relation to this website. The term ‘you’ refers to the user or viewer of our website. If you disagree with any part of these terms, please do not use our website.

Trading name
OCA Studio is the trading name of Oliver Chapman Architects Ltd. The use of ‘OCA Studio’ or ‘Oliver Chapman Architects’ or 'OCA' or ‘us’ or ‘we’ or ‘our' throughout this website (including this Terms of Use page) refers to Oliver Chapman Architects Ltd, registered in Scotland No. SC312463 at the address 36 St Mary's Street, Edinburgh, EH1 1SX.

Squarespace
This website and all associated software is owned and hosted by Squarespace Inc. Details of the Terms of Use for websites hosted by Squarespace can be viewed by visiting the following website page : www.squarespace.com/terms-of-service

Permitted Use
You may only use this website in accordance with these Terms of Use and for personal, non-commercial, lawful and proper purposes which include complying with all applicable laws, regulations and codes of practice within the UK or other jurisdiction from which you are accessing this website. In particular, you agree that you will not:

  • post, transmit or disseminate any material on or via this website which is or may be harmful, threatening, obscene, libellous, defamatory or otherwise illegal

  • use this website in a manner which causes or may cause an infringement of the rights of any other person or which breaches any applicable law or regulation

  • use this website for any commercial purpose; or

  • use any software, routine, engine or other device to interfere or attempt to interfere electronically or manually with the operation and look of this website, or to breach or attempt to breach its security.

We reserve the right in our sole and absolute discretion to restrict or prohibit your access to this Web site at any time and for any reason. If you violate any of these Terms, your permission to use this website shall terminate immediately without the necessity for any notice.

We reserve the right to withdraw or change the service we provide on this website without notice and will not be liable if for any reason our website is unavailable at any time or for any period. You are responsible for making all arrangements necessary for you to have access to this website. You are also responsible for ensuring that all persons who access it through your internet connection are aware of these Terms of Use and that they comply with them.

External links
This website may include links to other internet sites for information purposes. We do not endorse any such websites and we are not responsible for the information, material, products or services contained on or accessible through those websites. Links to external sites may open in a new window.

Copyright and Intellectual Property
All trade marks, copyright, text, images, illustrations, audio clips and video clips database rights and other intellectual property rights in the materials on this website together with the underlying software code are owned either directly by Oliver Chapman Architects or by our licensors. Without our prior written permission, you may not copy, modify, alter, reproduce, creative derivative works from, publish, broadcast, distribute, sell, transfer or exploit any material on this website or the underlying software code whether in whole or in part. However, the contents of this website may be downloaded, printed or copied for your personal non-commercial use.

Indemnity
You agree to indemnify, defend and hold us harmless from any and all liability, damage, loss, claim and expense (including reasonable legal fees) related to any breach by you of these Terms of Use.

 

Client Complaint Handling Policy

Updated 15 March 2024

Oliver Chapman Architects’ reputation is underpinned by our commitment to delivering an excellent service to our clients. If you have a complaint to make then this note sets out the procedure to be followed in respect of our architectural services. 

In the event of a complaint relating to an architectural matter, the first step is to contact the Company Secretary at our offices at 36 St Mary’s Street, Edinburgh, EH1 1SX. Where your complaint is initially made orally, you will be asked to send a written summary of your complaint. Once the Company Secretary has reviewed your written summary of the complaint, they will contact you in writing within fourteen days to inform you of our understanding of the circumstances leading to your complaint. You will be invited to make any comments that you may have in relation to this. Within a further twenty one days they will write to you to advise the outcome of her investigation into your complaint and to let you know what actions have been or will be taken.

If you are unhappy with the response, please write to Mr Martin Lambie, the Director of the firm who has been appointed to deal with complaints generally, at 36 St Mary’s Street, Edinburgh, EH1 1SX setting out the reasons for your dissatisfaction with our response.

Within twenty one days, a Director will write to you to advise the outcome of his review of your complaint and to let you know what further actions have been or will be taken.

If your complaint identifies an non-conformance with a project’s quality management plan then we will wish to carry out corrective measures. Anon-compliance report with be raised at the general monthly work review and taken to the quarterly Quality Management Review.

If you remain dissatisfied with any aspect of our handling of your complaint, it may be referred to the Royal Institute of British Architects: RIBA Professional Standards Office (Tel: 020 7307 8566, Fax: 020 7307 3793)

 

Privacy Policy

Updated 16 May 2018

Data Protection
We are committed to keeping your personal information private and safe. Consistent with current UK data protection legislation and the General Data Protection Regulation (GDPR), Oliver Chapman Architects collects and retains the least amount of your personally identifiable information to deliver our services and maintain our business.

What we collect
We may collect the following information:

  • Your name, contact information including, and any other information you provide to us via the email address on our Contact Page;

  • Information you provide us with through any contract taken out with us for the delivery of our services;

  • Information such as your IP address, collected automatically when you use our website through the use of Cookies - further information below.

How we use your information
We use information held about you in the following ways:

  • To communicate with you in response to enquiries you send us about our services or job applications;

  • To provide our services or fulfill any contract we enter into with you;

  • To provide you with occasional direct marketing about our business and events;

  • To ensure that content from our site is presented in the most effective manner for you;

  • As part of our efforts to keep our records safe and secure;

  • To comply with a legal obligation;

  • For our legitimate interests.

Keeping your information safe
We use appropriate technical, organisational and administrative security measures to protect any information we hold from loss, misuse, unauthorised access, disclosure, alteration and destruction. Unfortunately, no company or service can guarantee complete security. Unauthorised entry or use, hardware or software failure, and other factors may compromise the security of user information at any time.

We will never sell or lease your data to any third parties.

We will never share your data with any third parties, except for the explicit purpose of delivering our services to you, or where we are required to by law.

Your rights
You have a number of important rights to access your personal information free of charge. In summary, those include rights to:

  • access the information we hold about you;

  • require us to correct any mistakes in your information which we hold;

  • restrict the use of the information we hold about you;

  • require the erasure of personal information concerning you in certain situations;

  • object at any time to us processing your personal information for direct marketing;

  • object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affecting you;

  • object in certain other situations to our continued processing of your personal information;

  • otherwise restrict our processing of your personal information in certain circumstances;

If you would like to exercise any of those rights, please contact us at our registered office.

Squarespace
This website and all associated software is owned and hosted by Squarespace Inc. DetaIIs of the Privacy Policy for websites hosted by Squarespace can be viewed by visiting the following website page : www.squarespace.com/privacy

Cookies
We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer.  Cookies contain information which is transferred to your computer's hard drive. They help us to improve our website and to deliver a better and more personalised service. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies.  However, if you select this setting you may be unable to access certain parts of our website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our website.

Analytics
We may use Google Analytics or similar statistical software services to help us learn about who visits our site and what pages are viewed.

External links
This website may include links to other internet sites for information purposes. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for them.  Please check those policies before you submit any personal data to those websites.

Change of policy
We reserve the right to modify this Privacy Policy at any time.